NGdrives ("we," "our," or "us") is committed to protecting your privacy and handling your personal data responsibly, in accordance with the Nigerian Data Protection Regulation (NDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services (including VIN and Plate Number checks), and interact with our customer support. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
- Registration Information: When you create an account, we collect your name, email address, phone number, and password.
- Contact Information: If you contact us for support, we may collect your name, email address, and any other information you provide.
- Payment Information: For paid services, we collect billing details through secure, NDPR-compliant third-party payment processors. We do not store your full payment card details on our servers.
1.2 Vehicle Information
When you perform a VIN or Plate Number check, we process the VIN or plate number you provide to retrieve vehicle history data. To improve our services, generate aggregated reports, and maintain service logs, we may store the VIN or plate number itself. However, we do not collect or store any personal information about the current or past owners or affiliates of the vehicle.
In cases where repair history is collected through our partners and users, it is used to improve vehicle service insights and generate aggregated, anonymized reports. We retain VINs, Plate Numbers, and repair history only as necessary for service improvement and compliance purposes. These records are anonymized to protect individual privacy.
1.3 Technical Information
- Log Data: We automatically collect information about your interactions with our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and access times.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
- Device Information: We may collect information about the device you use to access our services, including device type, operating system, and unique device identifiers.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services, including processing VIN and Plate Number checks and delivering reports.
- To manage your account, provide customer support, and communicate with you.
- To process payments and manage subscriptions.
- To analyze website usage and improve our platform's functionality and user experience.
- To send you relevant updates, offers, and promotional materials (you can opt-out at any time).
- To comply with applicable laws and regulations, including the NDPR.
- To protect our rights and the rights of others.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: We share information with trusted third-party service providers who assist us in providing our services (e.g., payment processors, data analytics providers). We ensure these providers are NDPR-compliant and have appropriate data protection measures in place.
- Legal Authorities: We may disclose information to legal authorities if required by law, court order, or legal process, or to protect our rights or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. For example, we may retain transaction records for tax and accounting purposes. When we no longer need your personal data, we will securely delete or anonymize it. VIN and Plate numbers retained for service improvement will be anonymized when no longer required for the purpose they were collected.
6. Your Rights Under the NDPR
Under the NDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal exceptions.
- Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data on certain grounds.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at [email protected].